Ion

Limited Warranty

The Ion Bath Platinum & Gold Edition are warranted to be free from defect in material and workmanship for a period of three (3) years for parts, labor. The battery is warranted for only 1 year.

If you are experiencing any problems with your IONBath, please give us a call at (888) 900-2644 or (760) 444-0373.

During the warranty period, our technician will repair or replace at our option, without charge. We will return all repaired or replacement products in working condition.

The warranty does not cover instances involving or damages resulting from:

  • Product that has been subjected to misuse, accident, shipping or other physical damage, abnormal operation or handling, neglect, fire, water or other liquid intrusion.
  • Product that has been damaged due to repair, alteration or modification by anyone other than our authorized service representative.
  • Use of an unapproved battery charger.
  • Product whose warranty stickers or product serial numbers have been removed, altered, or rendered illegible.
Return Policy

IONBath Purchase:

The IONBath Platinum & Gold Editions are backed by a 30 day money back guarantee on your initial purchase. A 10% restocking and processing fee will be applied to all approved returns.

The IONBath and all its accessories* must be returned in good working condition and also in a resalable condition with an accompanied approved RA# (Return Authorization).

*Used arrays are non-returnable. (Used arrays will be charged before any credits are applied.)

Array Purchase:

Unused Arrays are backed by a 30 day money back guarantee on your initial purchase. A 10% restocking and processing fee will be applied to all approved returns.

  • Obtain an RA# by calling our office at (888) 900-2644 or (760) 444-0373.
  • Write the RA# on the outside of the box and include your contact details in the package.
  • Ship to: CNGI Inc
    1611A S. Melrose Dr. #203
    Vista, CA 92081 USA
  • Shipping charges for returns are your responsibility.
  • Refunds will not be made until we receive the approved return item/s and they been examined for any damage. You will be notified of any damage observed prior to the refund.

If you are experiencing any problems with your IONBath, please give us a call at (888) 900-2644 or (760) 444-0373.